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77 Jobs In newport Found

13 Jun
IT Systems Engineer
Newport

The primary purpose of the role of IT Systems Engineer, will be to provide to provide advanced support to users and to support the IT support team to resolve issues, acting as a point of escalation for more challenging issues. Key tasks and responsibilities will include:Ensure that incidents are resolved in a timely manner to meet defined service level targetsProactively help resolve tickets and i...

13 Jun
Business Analyst
Newport

An exciting opportunity has arisen to join the Monmouthshire Building Society as a Business Analyst (BA). The role will support the Head of Business Strategy and Change in facilitating the definition of solutions to ensure complex business needs are met. The successful candidate will be capable of deploying a broad range of tools and techniques to elicit requirements definition, resolve conflict...

07 Jun
Information Security Officer
Newport

The primary purpose of the new role of Information Security Officer, reporting to the Customer Quality & Assurance Manager, will be: Responsibility for setting the Society’s policy for information security and associated functions, across all of its operations. It will play a key role in developing methodology, completing assurance exercises, monitoring and recording compliance to the policies as...

26 May
Business Event & Continuous Improvement Manager
Newport

The primary purpose of the new role of Business Event & Continuous Improvement Manager, reporting to the Head of Operations, will be to: Drive the vision of Customer Operations and the Society through the delivery and implementation of its continuous improvement and operational efficiency strategyLead, develop and motivate Consultants, ensuring that they receive the necessary feedback and guidance...

26 May
Savings & Customer Contact Associate
Newport

The primary purpose of the new role of Savings & Customer Contact Associate reporting to the Savings and Customer Contact Team Leader will be to:Contribute to the vision of Customer Operations in adherence to policies, procedures and directives to ensure their work is carried out professionally, efficiently and in compliance with internal and external regulationsContribute to the efficient, effect...

26 May
Business Event & Continuous Improvement Consultant
Newport

The primary purpose of the new role of Business Event & Continuous Improvement Consultant, reporting to the Business Event & Continuous Improvement Manager, will be to:Contribute to the vision of Customer Operations through the delivery and implementation of its continuous improvement and operational efficiency strategyLead, develop and motivate colleagues, ensuring that they receive the necessary...

26 May
Lead Support Services Associate
Newport

The primary purpose of the role of the Lead Support Services Associate, reporting to the Savings & Customer Contact Manager, will be to: Contribute to the vision of Customer Operations in adherence to policies, procedures and directives to ensure their work is carried out professionally, efficiently and in compliance with internal and external regulationsProvide Technical and Product support guida...

07 Jun
Complaints Handler
Newport

The primary purpose of the new role of the Complaints Handler, reporting to the Customer Quality & Assurance Manager, will be: Responsibility for ensuring that all escalated and FOS complaints, are managed in line with the required deadlines and FCA requirements. Undertaking root cause analysis to identify trends and opportunities for service improvement, providing feedback and training to the bu...

07 Jun
Quality Assurance Consultant
Newport

The primary purpose of the new role of the Quality Assurance Consultant, reporting to the Customer Quality & Assurance Manager, will be to: Undertake risk-based compliance oversight activity, through a combination of independent testing, thematic reviews and analysis of management information.Providing feedback and coaching to improve customer outputs, productivity and quality measures. The keys...

07 Jun
Customer Quality & Assurance Manager
Newport

The primary purpose of the new role of Customer Quality & Assurance Manager, reporting to the Chief Operating Officer, will be to: Lead, manage and develop the Customer Quality & Assurance Team, ensuring training and performance levels are in line with policies, procedures and regulation, supporting a customer centric continuous improvement culture. The keys tasks and responsibilities will includ...